Channel Shift & Self Service

Channel Shift & Self Service

Following the success of the ‘Nudging your way to reduced rent arrears’ project, we launched a large-scale collaboration to apply behavioural insights to the challenges posed by channel shift and digital self-service. The project was designed to assist social housing...
Income Collection & Rent Arrears

Income Collection & Rent Arrears

The ‘Nudging your way to reduced rent arrears’ project was the first time that Behavioural Insights methodology had been applied and tested within the social housing sector. We ran 10 randomised controlled trials with over 7000 tenants and achieved some fascinating...