Over the last 2 years we have been working with Social Housing providers across the UK to explore how the application of behavioural insights could…
We simplified a letter and increased customer engagement by 24%
Over the last 2 years we have been working with Social Housing providers across the UK to explore how the application of behavioural insights could…
Homer, Odysseus and the Future of Behavioural Insights
On returning home to from the Trojan War, the legendary Greek hero Odysseus was forced to sail past the Sirens. This group of beautiful maidens were renowned for…
Income Collection & Rent Arrears
The ‘Nudging your way to reduced rent arrears’ project was the first time that Behavioural Insights methodology had been applied and tested within the social…
Channel Shift & Self Service
Following the success of the ‘Nudging your way to reduced rent arrears’ project, we launched a large-scale collaboration to apply behavioural insights to the challenges…