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Month: January 2018

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We added one sentence to a letter and increased rent payments by 9%

Over the last 2 years we have been working with Social Housing providers across the UK to explore how the application of behavioural insights could…

Posted on January 30, 2018
  • Articles
  • social housing

We simplified a letter and increased customer engagement by 24%

Over the last 2 years we have been working with Social Housing providers across the UK to explore how the application of behavioural insights could…

Posted on January 30, 2018
  • Articles
  • social housing

Homer, Odysseus and the Future of Behavioural Insights

On returning home to from the Trojan War, the legendary Greek hero Odysseus was forced to sail past the Sirens.  This group of beautiful maidens were renowned for…

Posted on January 30, 2018
  • Articles

Income Collection & Rent Arrears

The ‘Nudging your way to reduced rent arrears’ project was the first time that Behavioural Insights methodology had been applied and tested within the social…

Posted on January 30, 2018
  • Local Government
  • social housing

Channel Shift & Self Service

Following the success of the ‘Nudging your way to reduced rent arrears’ project, we launched a large-scale collaboration to apply behavioural insights to the challenges…

Posted on January 30, 2018
  • Local Government
  • social housing

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